Find your current carrier's porting details.

Modified on Wed, 22 Jan at 2:59 PM

Number porting involves the process of transferring your phone number from one service provider to another.

The duration of the porting process varies based on several factors, typically ranging from 5 minutes to 5 hours. It is important to understand that your services will need to be active in order to port. Disconnected lines and phone numbers can not be ported in.

What's needed to Port:

When you’re ready to port, you’ll need to collect some info from your old carrier.

The phone number you want to keep
Account number
PIN
Service ZIP code

Different carriers have different requirements, and some require additional info. We’ve completed a list, with carrier-specific requirements.

AT&T

Postpay Accounts (i.e., billed for previous month’s service):
Account Number: 9- or 12-digit wireless account number (top-right corner of the bill)

Note: If you have a bundled account with wireline, internet, or DIRECTV, there will be a separate wireless account number on the bill.
PIN - 6-digit port-out PIN
Prepaid Accounts (i.e., pay in advance for next month’s service):
Account Number: 12-digit account number
PIN: 4-digit number
For any problems releasing your number for porting, contact AT&T Prepaid Member Service at 800-901-9878 for assistance with this information.
Note: Prepaid and Postpaid each have specific account numbers, but the phone number is not the account number.
Obtaining a porting PIN:

Via phone call:

From the AT&T mobile device, call *PORT.
Follow the prompts to get a Number Transfer PIN sent via text.
You'll need your wireless passcode to complete your request.

Via the myATT app:

Login on the AT&T wireless device.
Go to Profile and select People & Permissions.
Scroll to Transfer phone number and select Request a new PIN.
The Number Transfer PIN will display on the screen.

Online via myAT&T:

Go to myAT&T profile.
Choose People & Permissions.
Select Wireless.
Scroll to Transfer phone number and select Request a new PIN.
The Number Transfer PIN will display on the screen.
For any problems releasing your number for porting, contact the AT&T Port Center at 888-898-7685 for assistance with PIN information.

Boost

Account Number: 9-digit account number (not the phone number)
PIN: 4-digit number
For any problems releasing your number for porting, contact Boost at 833-502-6678 for assistance.

CenturyLink:

Account number: Look at the top of your monthly invoice or online in your My CenturyLink account, displayed in the upper right-hand corner of the page.
PIN
For any problems releasing your number for porting, contact CenturyLink at 800-244-1111 for assistance.

Consumer Cellular:

Name: Account Owner's first and last name
Last 4 digits of Account Owner’s SSN
Address listed on Consumer Cellular account.
Account Number: Typically starts with 1000 and is found in the upper-right corner of a bill, invoice, or online account (not the phone number)
PIN: Alphanumeric and 6 digits long. A text is sent to each device and the PINs are specific for each phone number. The original PIN is good indefinitely unless a new PIN is created by the customer.
For any problems releasing your number for porting, contact Consumer Cellular at 888-750-5519 for assistance.

Credo Mobile

Name: Account Owner's full name
Account Number (also called the Member Number): Text “ACCOUNT” to 27336 to get the account number.
Address
For any problems releasing your number for porting, contact Credo Mobile port center at 866-952-5017 for assistance.

Cricket

Name: Account Owner's full name
Account Number: 9-digit account number (not the phone number)
PIN: 4-digit number, also called the Authorization ID (“AID”) and used to make changes to your account.
To reset a PIN, call 855-246-2461 > Enter “1111” 3 times > Press # to receive a One Time Pin in a text message > Enter One Time PIN received > Choose new PIN
For any problems releasing your number for porting, contact the Cricket Port Center at 855-246-2461 for assistance.

C-Spire / Cellular South

Account Number (not the phone number)
PIN/Password
Zip Code
For any problems releasing your number for porting, contact C-Spire/Cellular South at 855-277-4735 for assistance.

Freedom Pop

Account Number: Login to your FreedomPop account and then go to Overview > Manage Settings > Port-Out Info
PIN
For any problems releasing your number for porting, contact FreedomPop:
FreedomPop Online via Website Support > Help > Live Chat > Request PIN
Call FreedomPop at 424-317-9266 for assistance and choose option 1 for English, option 3 for the port department.

Google Project Fi

Account Number: 5-digit account number
PIN: 5-digit number
To get this information:
Login to your Google Fi account on the app or website
Go to Manage plan > Leave Google Fi.
For any problems releasing your number for porting, contact the Google Fi Port Center at 844-825-5234 for assistance or through the app/chat.

H20

Account Number: 8-digit account number
PIN: 4-digit number (default is the last 4 digits of your SIM card number)
For any problems releasing your number for porting, contact H2O at 800-562-3229 for assistance.

Hello Mobile

Account Number: Found in the middle- to upper-right after login to your Hello Mobile account online
PIN: 4-digit number (the default PIN is the last 4 digits of the phone number)
For any problems releasing your number for porting, contact Hello Mobile at 888-954-3556 for assistance.

Lycamobile

Account Number: You will receive a text from Lycamobile with the account number after the account is verified with member service.
PIN: Created automatically & sent during service setup
For any problems releasing your number for porting, contact Lycamobile at 866-277-3221 option 1, then option 5 for assistance.

Metro

PIN: 8-digit number
Note: If the account has a high-security designation and a 4 digit PIN, that designation and PIN need to be removed before porting, and an 8-digit PIN will be placed on the account.
For any problems releasing your number for porting, contact the Metro Port Center at 800-518-7518 for assistance.

Mint Mobile

Account Number: 12-digit account number
PIN: 4-digit number (default is the last 4 digits of the phone number)
For any problems releasing your number for porting, contact Mint Mobile at 213-372-7777 for assistance.

Net10

See Straight Talk

Page Plus

Account Number: Serial Number (IMEI/MEID) of the Page Plus device
PIN: Default PIN is the last 4 digits of the phone number unless changed
For any problems releasing your number for porting, contact Page Plus at 800-550-2436 for assistance.

PureTalk

Name: Account Owner’s first and last name
Last 4 of Account Owner’s SSN
Address
Account Number: Typically starts with 2111
PIN: Originally set up when starting Puretalk service
For any problems releasing your number for porting, contact Puretalk at 888-458-7740 for assistance.

QLink

Account Number: Found in online account under "enrollment number"
PIN: Default is the last 4 of SSN
Zip Code
For any problems releasing your number for porting, contact the Q Link port center at 954-691-3944 for assistance.

Red Pocket

Account Number
PIN: 4-digit number
For any problems releasing your number for porting, contact Red Pocket Mobile at 888-993-3888 or 712-775-8777 for assistance.

Republic Wireless

Account Number: 10-digit number
PIN: 4-digit number
To reset the PIN:
Login to the My Account Portal
Click Account Settings
Select PIN
Click the Pencil icon on the right side of the screen next to PIN
Enter a new 4 digit numeric PIN
Enter the PIN again in the Repeat PIN field
Click Update
If you change the PIN code online, and your porting request is rejected for the PIN Code, you will need to "deassign" all users on the account before the PIN updates correctly.
To deassign a user:
Access Republic Wireless Account Portal
Go to User Assignment > Procedure
Log in to the Account Portal
Select the phone you wish to unassign
Click I WANT TO
Select Assign this phone
Click Remove User
For any problems releasing your number for porting, contact Republic Wireless at 866-550-9843 or via chat on their website for assistance.

Simple Mobile

Account number: Last 15 digits of the SIM (if you used your own device) or IMEI (15 or 18 digits) if using a device purchased from Straight Talk/Tracfone
Note: If you upgraded your device after starting service, they may still have the old IMEI listed. In this case, you will need to contact the number below to get the correct IMEI.
PIN: 4- or 5-digit number. You may need to set up a PIN if one is not already on the account.
Zip Code
For any problems releasing your number for porting, contact the Simple Mobile port center at 800-327-2077 or text “Help” to 611611 for assistance.

Spectrum / Charter

Account Number: Can be found on the Spectrum bill.
Business Name: This has to be exactly how it is listed on the Spectrum account.
Authorized Signer’s Name: Person authorized to make changes to the account.
Full Service Address: This is the physical address where the phone rings.
For any problems releasing your number for porting, contact the Spectrum/Charter port center at 833-224-6603 for assistance.

Spectrum Mobile

Note: This is to be used when porting from Spectrum MOBILE
Account Number
PIN: This can be found on the bill as “Security Code”
Zip Code
For any problems releasing your number for porting, contact the Spectrum/Charter port center at 833-224-6603 for assistance.

Straight Talk / Tracfone / Net 10 / Safelink Wireless / Total Wireless:

Please be aware that, although they share service/network, these carriers are wireless resellers for Verizon, AT&T, Sprint, and T-Mobile. Some will require slightly different information, so it is important to find out which network the number has service with.
Account Number:
AT&T, Sprint, and T-Mobile: This will be either the last 15 digits of the SIM, if using your own device, or the IMEI, if you purchased the device from Straight Talk/Tracfone. The IMEI will be either 15 or 18 digits.
Verizon: The account number could be either the IMEI or the full 20-digit SIM.
Note: If you upgraded your device after starting service, they may still have the old IMEI listed. In this case, you will need to contact the number below to get the correct IMEI.
PIN: 4- or 5-digit number. You will need to set up a PIN if one is not already on the account.
Zip Code
For any problems releasing your number for porting, contact the port center that handles calls for Straight Talk, Tracfone, Net 10, Safelink Wireless, and Total Wireless at 800-327-2077 or text “Help” to 611611 for assistance.

Tello

All porting information can be found within the Tello account by going to the Port Out section of the My Phone tab and entering the 4-digit Tello security PIN to retrieve the porting information.
This security pin was issued at signup and sent through email.
You can reset the security PIN by going to the My Information page and clicking the green Change button beside the security PIN.
For any problems releasing your number for porting, contact Tello at 866-377-0294 for assistance.

Ting

Account Number: 10-digit number (also called PIN/ACCESS CODE), begins with "RA" (look on invoice)
PIN: Also called MSL Code — find by:
Login to your Ting account
Select device settings
Click the phone number
MSL Code will be listed on the left side of the screen
Note: If the MSL Code/Account number fails, login to your Ting Mobile account and go to Account Settings > Port Out Information, and you will see the PIN and Account number.
For any problems releasing your number for porting, contact Ting at 855-846-4389 for assistance.

T-Mobile

Postpay Accounts (i.e., billed for previous month’s service):
Account Number: Obtain this 9-digit account number by logging into your T-Mobile online account.
Number Transfer PIN (NTP): 6-digit number valid for 7 days after being generated. See below for instructions for how to generate the NTP.
For any problems releasing your number for porting, contact the T-Mobile Port Center at 800-937-8997 for assistance.
Prepaid Accounts (i.e., pay in advance for next month’s service):
Account Number: Obtain this 9-digit account number by logging into your T-Mobile online account.
PIN: 4-digit number
For any problems releasing your number for porting, contact the T-Mobile Port Center at 877-778-2106 for assistance.
Note: Prepaid and Postpaid each have specific account numbers. The phone number will not be the account number.
Requesting NTP via T-Mobile App or Site:
Login to MyT-Mobile
Select Account
Select Profile Settings
Select Line Settings
Select a Request a Transfer PIN
Follow verification steps to obtain PIN
Note: You must be registered as the Primary Account Holder (PAH) to retrieve NTP.
Requesting NTP via Assisted Channel:
Dial 611 from the T-Mobile device or 800-937-8997 T-Mobile Customer Service to request Number Transfer PIN and be transferred to appropriate team
Follow verification steps
Note: You must be able to receive and confirm One Time PIN to be provided the NTP.
If unable to confirm One Time PIN:
Go to a T-Mobile retail store.
Present valid ID.
After the retail representative validates the ID, they will contact the internal team.
NTP will be provided directly.

Ultra Mobile

Account Number: 12-digit number
PIN: Default is the last 4 digits of the phone number, unless changed
For any problems releasing your number for porting, contact Ultra Mobile at 888-777-0446.
Select option 5, "Are you wanting to get your account number?"
Once selected, the account number will be sent in a text.

US Cellular

Account Number: 9-digit number (also called member ID)
PIN: 4-digit number
For any problems releasing your number for porting, contact US Cellular Port Center at 888-900-7678 for assistance.

US Mobile

Account Number
PIN
For any problems releasing your number for porting, contact US Mobile at 888-878-1488 for assistance

Verizon

Verizon:
Account number: 9-digit number (access MyVerizon)
PIN: 6-digit requested PIN
Access MyVerizon
Go to Number Transfer PIN page
Select Generate PIN
Alternatively, you can dial #PORT to request a porting PIN from your device.
All PINs are valid for 7 days after being generated.
For any problems releasing your number for porting, contact Verizon Care for assistance.

Verizon Business:

Account number:
Verizon Business account number found on the account bill
Number Transfer PIN/Port out PIN:
4-digit member-created PIN
Note: For members migrating from Verizon Business the PORT PIN is the same as the account PIN
ZIP code
For any problems releasing your number for porting, contact Verizon’s porting department at 888-844-7095 for assistance

Verizon PrePaid:

Account number:
Verizon PrePaid account number found on the account bill
PIN: 6-digit requested PIN
Access MyVerizon
Go to Number Transfer PIN page
Select Generate PIN
Alternatively, you can dial #PORT to request a porting PIN from your device.
All PINs are valid for 7 days after being generated.
ZIP Code
For any problems releasing your number for porting, contact Verizon Care for assistance

Vonage

Account number: Check the upper-right hand corner of your Vonage bill or online account
PIN: The number used to verify your account with Vonage
For any problems releasing your number for porting, contact Vonage at 732-944-0000 for assistance.

Family Mobile: Walmart

Account Number: Device IMEI/ESN
Dial #225 from your Walmart Family Mobile phone to obtain the account number.
Zip Code
Note: If the zip code you entered does not work, try the zip code of the store where you originally set up service.
For any problems releasing your number for porting, contact Walmart Family Mobile at 877-760-8760 for assistance.
Note; If you cannot get assistance from the Walmart porting center, contact the TracFone Port Center Support team at 800-327-2077 or text “Help” to 611611 for assistance.

Wing Mobile

Account Number
PIN
For any problems releasing your number for porting, contact Wing at 888-800-9921, option 5, for assistance.

Xfinity / Comcast / Mobile

Account Number: Found on the Xfinity bill.
Business Name: This needs to be entered exactly how it is listed on the Xfinity account.
Authorized Signer’s Name: Person authorized to make changes to the account.
Full Service Address: This is the physical address where the phone rings.

Xfinity Mobile / Comcast:

Note: This section is only to be used when porting from Xfinity MOBILE.
Account Number: 10-digit number, usually starts with 100.
Note: This is not the bundled account number that includes landline, internet, or cable TV. There is a separate Xfinity Mobile account number needed to port.
PIN:
Login to your Xfinity Mobile account online
Go to Devices
Select the phone number to transfer
Scroll down and select "Transfer your number, cancel this line" to obtain the secure PIN via text.
Zip Code
For any problems releasing your number for porting, contact Xfinity Mobile 844-963-0117 for assistance.