My service isn’t working – how can I resolve this?

If you’re experiencing trouble with your service’s connectivity, maybe “SOS”, “No Service” or “Searching” is in the status bar. here are a few common fixes:

Turn your phone off and back on

The most common way to fix issues with data connection, text messages and domestic/international calling is by turning your phone off, waiting 20-30 seconds and turning it back on.

Toggle on, then off Airplane mode

This option is simple, but it does often works and restores your device's services.

Remove and reinsert your Tesix Wireless SIM card

If you have a physical SIM card, doing this essentially re-registers your phone in the mobile network. (This only applies to a physical SIM card; never delete or try to remove your Tesix Wireless eSIM). This will help you with problems related to data connection, text messages and domestic/international calling.

Check our coverage map

If you’re in a rural area, deep inside a building or underground, your signal strength might be reduced or even cut off.

Make sure no other eSIM is installed 

Different models of phones and Operating Systems have limitations on the number of eSIMs allowed on each device.

Reset network settings

Resetting network settings is the final step in the self-troubleshooting process because you’ll lose all previous network related data (Wi-Fi passwords, Networks saved, etc).