Help Center1. Refund Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a refund under the following conditions:
- The request for a refund is made within 14 days from the delivery date.
- The cellphone must be in the same condition as received, with no signs of damage or wear.
- All accessories and original packaging must be returned along with the cellphone.
- SIM Kits are not eligble for Returns
2. Refund Process
To initiate a refund, please contact our customer service team at hello@tesixwireless.com or locate Chat in right-hand corner of screen. Provide your order number, details of the issue, and any supporting documentation or images. Please note, we have the right to decline a return.
3. Restocking Fee
If you return a device that was originally marked as NEW and has been opened, an $8 restocking fee will be deducted from your refund total. This fee is necessary as we will now have to label the device as 'Open/Like New'.
4. Refund Inspection
All returned cellphones will undergo a thorough inspection before a refund is issued. The inspection includes verifying the condition of the device, checking IMEI and Serial Numbers, and ensuring all other device specifications match the original purchase.
5. Refund Processing Time
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days, and a credit will be automatically applied to your original payment method. If rejected, the item will be returned back to your original shipping address.
6. Non-Refundable Items
SIM Kits are non-refundable.
7. Refunds After 14 Days
Refund requests submitted after 14 days from the delivery date will not be accepted.