Sometimes your device might switch to cellular data even when Wi-Fi is available. This is often due to a feature called "Wi-Fi Assist."
What is Wi-Fi Assist?
Wi-Fi Assist automatically uses cellular data when your Wi-Fi signal is weak, boosting your internet connection speed.
When does Wi-Fi Assist turn on?
Wi-Fi Assist might kick in during data-heavy activities like:
- Syncing Photos
- Device Backups
- Software Updates
- Gaming
How to turn off the Wi-Fi assist feature
If you are on the Tesix Wireless Network Simply Unlimited Plan and worries about exceeding your data allowance, you can turn off the Wi-Fi Assist feature:
iPhone:
- Open the Settings app on your iPhone.
- Tap on Cellular or Mobile Data.
- Scroll down and locate the Wi-Fi Assist toggle.
- Tap the toggle to turn Wi-Fi Assist off (it will turn white when disabled).
Android:
The steps to turn off Wi-Fi Assist on Android may vary slightly depending on your device's manufacturer and Android version. Here's a general guideline:
-
- Open the Settings app on your Android phone.
- Tap on Connections or Network & internet (depending on your device).
- Look for Wi-Fi or Wi-Fi Calling.
- Tap on Advanced or Wi-Fi preferences (options might vary).
- Locate the Wi-Fi Assist setting (may be called "Auto switch to mobile data" or similar).
- Tap the toggle to turn Wi-Fi Assist off (it will be greyed out when disabled).
If you are on the Tesix Wireless Network Beyond Unlimited Plan, keep this feature on to ensure a fast connection when you need.