How do I factory reset my device?

If you're having service issues, please refer here before factory resetting your device. A Factory Reset will completely wipe your device of all data, photos and more. If you are sure you want to move forward with a factory reset, here are the steps by device type.

iPhone:

1. Backup your data:

   • Connect your iPhone to Wi-Fi.
   • Go to Settings > [your name] > iCloud > iCloud Backup.
   • Turn on iCloud Backup and tap "Back Up Now."

2. Disable Find My iPhone:

   • Go to Settings > [your name] > Find My > Find My iPhone.
   • Turn off Find My iPhone and enter your Apple ID password when prompted.

3. Perform the Factory Reset:

   • Go to Settings > General > Reset.
   • Choose "Erase All Content and Settings."
   • Enter your passcode if prompted.
   • Confirm the action.

Samsung (Android):

1. Backup your data:

   • Go to Settings > Accounts and backup > Backup and restore.
   • Enable "Back up my data" and "Automatic restore" options.

2. Remove Google Account (optional):

   • Go to Settings > Accounts and backup > Accounts.
   • Select your Google account and remove it.

3. Perform the Factory Reset:

   • Go to Settings > General Management > Reset > Factory data reset.
   • Read the information and tap "Reset" or "Reset Phone."
   • If you have a Samsung account, you may need to enter your password.
   • Confirm the action.

Other Android Devices:

1. Backup your data:

   • Go to Settings > System > Backup (or similar, depending on the device).
   • Enable "Back up my data" and "Automatic restore" options.

2. Remove Google Account (optional):

   • Go to Settings > Accounts (or similar).
   • Remove your Google account.

3. Perform the Factory Reset:

   • Go to Settings > System > Reset > Factory data reset (or similar).
   • Confirm your screen lock (PIN, password, pattern).
   • Read the information and tap "Reset" or "Erase all data."
   • Confirm the action.